Support and refunds
Tell me what went wrong
A missing download, a refund, or a payment that went sideways. One address covers all of it.
Questions or a refund?
Just reply to the purchase email you got from Hotmart. A real person answers.
If your book has not arrived
This is the trouble I hear about most, and it is usually a delivery issue. Before writing, check your spam folder and promotions tab. That is often where it landed.
If it is genuinely not there, reply to the purchase email you got from Hotmart and the files will be sent by hand.
Refunds
Every order has a 7-day money-back guarantee. Reply to the purchase email you got from Hotmart within 7 days and your money comes back. Terms